Satisfaction Report

Visitors: If you find this form useful to give feedback to your library, please bring it to the library's attention.
Librarians: Purchase our publication Creating and Measuring Satisfaction and you will be licensed to use the following satisfaction questionnaire in your library's web site to generate feedback from your patrons. See a list of recommended reading on global warming here: http://www.ocademy.org/warming/climate.htm.

Library Satisfaction Questionnaire

This is a sample questionnaire; if you test it, do not expect a response. Please contact your library directly about using it on their web site.
Please let us know how your library is doing. Start by entering the name and location of your library, and then respond to the questions below. Thank you.
(For other resources, please see Surveytools Corporation.)

1. Please enter the name of the library:

2. In which city/town and state/province/country is this library located?

3. Overall, how satisfied are you with this library?

Not at all satisfied 1	2	3	4	Less satisfied 5	More satisfied 6	7	8	9	Completely satisfied 10

4. Please indicate whether the library falls short of, exactly meets, or exceeds your expectations:

Falls short of expectations -3	-2	-1	Exactly meets expectations 0	+1	+2	Exceeds expectations +3

5. If you are not satisfied or if this library does not meet your expectations, please explain why (please be as specific as possible):

6. What do you like best about this library?

7. Please rate the following items. (Skip the ones that are not applicable to you.)

	Poor 1	2	3	4	5	6	7	8	9	Excellent 10
Adult books
Children's books
Periodicals
Reference materials
Films
Lectures
Educational programs
Audio tapes
Circulation desk
Computer technology
Internet access

	Poor 1	2	3	4	5	6	7	8	9	Excellent 10
Areas for conversation
Staff courtesy
Security
Wash rooms
Convenient hours
Convenient location
Parking
Other*

*(please specify)

8. What is the most important thing this library can do to improve?

9. How important is this library to you?

Not at all important 1	2	3	4	Less important 5	More important 6	7	8	9	Extremely important 10

10. What is your primary use of this library?

Personal pleasure
Personal research
Work related
School related
Children's use
Social purposes
Other (please specify):

11. How easy is it to find what you want?

Not at all easy 1	2	3	4	Less easy 5	More easy 6	7	8	9	Extremely easy 10

12. Are you a member of this library?

Yes	No	Do not know

13. How often do you visit this library?

This is my first visit
Daily
Weekly
Monthly
4 times/year
2 times/year
Once a year
Less than once a year

14. What is your age group?

Under 13
13-17
18-24
25-45
46-64
65 or up

15. Are you: Female Male

16. What is the best library you have ever visited?

17. Please provide any other comments or suggestions you may have:

Optional:

Your name:
Email:
Title:
Organization:
Street address:
City:
State/Province:
Zip/Post code:
Country:
Phone:

Thank you for responding.