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Library resources (see library listings below)

UNESCO Libraries Portal

Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries, by Peter Hernon and John R. Whitman, American Library Association order #: 0789-X-2230 (ALA members, $36; others $40).

Libraries and Tourism, published November 2003 at the UNESCO Libraries Portal (see Points of View or the UNESCO Network of Associated Libraries sites).

"Customer Focus at the Los Alamos National Research Library: A case study on satisfaction leadership at Los Alamos." Download this free paper.

Diversity suggestions for libraries A list of ideas for how a library might address issues of diversity among its information users.

"Top Technology Trends" as identified by a committee of the Library and Information Technology Association (American Library Association).

Senior Short Story Reading Group Resources: An organizational guide and syllabus for those interested in starting reading groups for seniors.

Library Bill of Rights, American Library Association.

See the Bertelsmann Foundation and German Library Association (DBV) initiative to monitor long-term performance of libraries, called BIX and the Bertelsmann Foundation International Network of Public Libraries.

Note on LibQUAL+ vs. Beneserve: LibQUAL+ (offered by the Association of Research Libraries, ARL) appears to be a web-based tool to measure the gap between ideal and actual service delivery. LibQUAL+ might be a good tool to employ when undertaking a strategic planning exercise. Our Beneserve tool, however, is best used as an ongoing measure of actual customer satisfaction, ideal for periodic feedback on how well you are achieving strategic goals as set forth in your strategic plan.

See Resources for additional papers and other resources.

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American Library Association 
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The Antigua Public Library   Rate this library 

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Biblioteca Luis Angel Arango
   Rate this library 

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Dominican Republic
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Bibliotheca Alexandrina
   Rate this library 
Directory of Egyptian Libraries (in Arabic)
Egyptian Libraries Network

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Netherlands Antilles
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Senegal
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Singapore
National Library Board Singapore

Slovakia
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Spain
Biblioteca les Corts Miquel Llongueras  Rate this library 

Sri Lanka
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Norrköping City Library  Rate this library 
Stockholm Public Library  Rate this library 

Switzerland
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Tajikistan
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Thailand
Togo
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Tonga
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Turkey
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Somerset County Library Service  Rate this library 
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United States of America
See States 

Uruguay
National Library of Uruguay
   Rate this library 
Public Libraries

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Georgia
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Hawaii
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05 February 2004