We design and develop strategies that create customer satisfaction.
We conduct surveys and interviews to measure customer satisfaction.
Contact: John dot Whitman at utoronto.ca
John R. Whitman, Ph.D., co-author of the American Library Association book, Delivering Satisfaction and Service Quality, is available for consultation and training.
John R. Whitman, PhD
276 Oakland Street
Wellesley, Massachusetts 02481
U.S.A.
781-431-8636
